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Shipping and returns

Shipping
After receiving your order, we will immediately start working for you! Because almost everything is in stock, we can process and ship orders that arrive on workdays before 3 p.m. the same day. Our packages are sent via PostNL, so you usually have it at home the next day.

If an item is not in stock, it is on order with the supplier (except for discontinued products). When the item arrives again (usually within 3 to 5 business days), your order will be processed as soon as possible.

Shipping costs
Netherlands:
From €50 free
Up to €50 €4.95

Belgium:
From €50 free
Up to €50 €6.95

Germany:
From €75 free
Up to €75 €6.95

Europe 1: €12.50
Denmark, France , Italy, Luxembourg, Austria, Slovakia, Spain, Czech Republic

Europe 2: €16.50
Sweden, Finland, Hungary, Poland, Slovenia, Portugal

Europe 3: €23.75
Bulgaria, Estonia, Latvia, Lithuania, Romania

When ordering the shipping costs are automatically processed in the order overview.

Returns
Is your order not quite what you expected? Too bad, but of course you can cancel the order within 14 days of receipt without giving any reason. After cancellation you have 14 days to return the product.

Simply register your return via our return portal

Return conditions:
- The item is undamaged, unused and unwashed
- The item is provided with the original, undamaged and complete product packaging if possible
- The item is fixed during shipment to prevent transport damage
- The packing slip has been added to the pack

The purchase amount, including any shipping costs charged by us, will be refunded within 14 days after cancellation. The payment method chosen for the purchase is used for this. There are no costs associated with this.

If desired, the return form below can be printed out and sent along (not required).
https://static.webshopapp.com/shops/013385/files/022377827/retourformulier.pdf

Please note: The items below cannot be returned
- Package deals with remnants of bathroom textiles

Return costs
Returns from the Netherlands, Belgium and Germany are free.
Returns from other countries are the responsibility of the customer.

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